Frequently Asked Questions
Q. Do you have a showroom? How can I see your products?
A. Our showroom is located at #1 Global Avenue, Aranguez South where we have our all our items on display for your viewing. Our showroom in not open to the general public but
walk-ins are always welcomed.
Q. How do I view prices on your website?
A. Our online portal where you can view pricing and place orders is reserved for existing customers with a purchase history. If you are an existing customer and logging in for the first time, use the email address you usually receive emails from us as your login and your password will be your customer ID (which can be found on any previous invoice). If you are having problems, please call us at 612-4698.
Q. How do I qualify to have an account with you?
A. We only sell wholesale to businesses, retail stores, distributors etc. Once you fit into any of those, you are welcomed to sign up for an account. We do not engage in retail sales as such retail applications would not be approved.
Q. Can I purchase for personal use/retail?
A. We do not sell any of our products direct to consumers. Our products can be found in retail stores nationwide. If you are looking for a particular item, you can call us, and we can guide you on where you can purchase retail.
Q. Can I buy 1 item or less than a case?
A. All items are sold either in full case packs, or when available, in smaller inner case packs. We do not break cases. There are some items that state "case pack/inner pack:1", however we do not sell 1pc in any item, so you will have to contact us to enquire on our minimum for that particular item.
Q. Do you have a minimum order?
A. Yes, we do have a minimum purchase of $1,500.00.
Q. Do you deliver?
A. Yes, we offer free delivery nationwide. A minimum spend of $1,500.00 is required for delivery
Q. How long will it take to receive my order?
A. It usually takes 1-3 business days.
Q. Are your items VAT inclusive or do I have to add VAT?
A. All our items are VAT Exclusive. You have to add 12.5% VAT to your order which is done for you in your "cart".
Q. I received my order, but I have shortages/damages, what do I do?
A. An RMA form must be completed and sent to us at firstname.lastname@example.org. This form can be found under "Forms" or "Return Policy" tabs. Each item has a different return policy, so please read our "Return Policy" tab or contact us to learn more.
Q. What forms of payment do you accept?
A. We accept cash, linx, all major credit cards, ACH Bank Wire Transfers and Company cheques. Credit card payments can be facilitated online.